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Must I create an account to shop?

You don't need to create an account to shop on the site. Users may checkout without registering.

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How will I know that you've received my order?

We'll email you a confirmation of your order, providing we have an accurate email address. This will include order number and total amount we'll charge. We'll send a subsequent email(s) when your products ship, including tracking information (if available).

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How do I know if my items are available or if they're back ordered?

On the product detail page, take notice of the availability. The words "temporarily out of stock" will appear if a product is not currently available. You may still order the out of stock item but please understand that the out of stock item will be excluded from your shipment and will be shipped when it becomes available. You will not be charged additional shipping charges and you will not be charged for the out of stock items until they ship. Occasionally, when we go to fill your order, we find that an item we believed was in stock is, in fact, damaged or defective. If this should occur, we'll notify you immediately

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What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

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Is my credit card information secure?

Yes, we encrypt all information sent via the Internet, so that data is transmitted privately and securely. We makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.

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When is my credit card charged?

Items are charged to you when they ship, which is usually the same day for orders placed before 12 noon EST. If an item is out of stock, you will not be charged until it ships.

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Do you disclose any personal information to outside parties?

We will not disclose any personally identifiable information (your name, address, phone #, email address) to any third party unless required by law to do so.

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Can I purchase your products wholesale?

Yes you can , Please call us for more details.

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Can you send me a catalog?

Due to our ever-changing product lineup we do not currently have a print catalog. All of the products and lines we carry are listed on our website with product details and pricing.We do apologize for any inconvenience this may cause.

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Whats your return Policy ?

Due to possible product tampering Rainbow Karaft cannot accept returns or exchanges on ANY items. This policy maintains strict quality control guidelines and ensures that every product that is shipped is guaranteed 100% original manufacturer product.All sales are FINAL.

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